Manassas, United States
8615-B Quarry Rd
N/A
+1 7037541062
Repair services
Just wanted to share an experience we had with Twin Air LLC because it might help someone else. I know some of you have used this company with no problems unfortunately, we did not experience the same. We had a terrible experience with this company and found them to be very dishonest. We were charged 400 and we still do not have a working AC unit. When they first arrived they said a new part was installed on the unit. They also told us the AC needed to be replaced but the new part would buy us some time. We call them again the same day about 3 hours later because the unit did not restart at all. At their second visit they stated the system must have died completely. I asked what was the 400 charge for? Their response was the cost for the visit and the part they put in which didn't fix the problem. So basically we paid for their best guess and a part that might work. They said they would disconnect the AC from the house so it wouldn't pull anymore electricity and send us estimates for new units. We went outside 2 hours after they left again and found they never disconnect the unit from the house at all. This makes us wonder if they ever put in a new part or even perform any work. We never received the written estimates from them either as promised. We were using their preventive maintenance plan for several years. - Waste of money. This was the first time we called them with a problem and I must say we are disappointed in their service and mostly importantly disappointed in how dishonest they are. Shame on them for providing this type of service.
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It's always a sinking feeling when the heating or AC stop working, but I am so grateful for a friend's referral to Twin Air. They showed up the next day and were extremely polite, kept my home clean, and talked me through the issue. They also provided various options (and how long each option would give me on the existing system). There was no pressure on whether or not to fix or replace, they just provided a lot of information and gave me space to decide what I wanted to do. I also appreciated multiple quotes, and the pros & cons of each. We ended up getting an entirely new HVAC system (with steam humidifier). It's been whisper quiet, and made the home MUCH more comfortable in the ever-changing Virginia weather. Their pricing was very fair, and even offered up to 5 years 0% interest financing to help us weather the impact of an unexpected expense. All in all, they are great and we'll continue to use their services for bi-annual maintenance going forward.
Best HVAC Sales and Service in the area! We shopped around and received quotes for the replacement of our furnace and AC systems and Twin Air provided not only the best price but excellent installation and service. Truly a great company with full time permanent employees who know what they are doing. - Highly Recommended!!!
The employees at Twin Air are always friendly, conscientious and professional regarding their work and representation of the company, they are the first name on my call list. I would highly recommend them for all your HVAC issues
I have a lot of experience with Twin Air and I can honestly say they are the best HVAC company in Northern Virginia. They have it all. Knowledge, experience, ability, and excellent customer service. Highly recommend!
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